Privacy Policy

1. Who We Are

Limescale Cleaning provides professional cleaning services across London and surrounding areas. For the purpose of data protection laws, Limescale Ltd is the data controller responsible for your personal information.

Company Name: Limescale Ltd
 Registered Address: 64 Southwark Bridge Road, London, SE1 0AS
 Email: [email protected]
 Phone: 020 8316 6411

2. Information We Collect

We may collect and process the following types of personal information:

Information You Provide Directly

• Full name
• Email address
• Telephone number
• Property or business address
• Booking and service details
• Any information you provide through contact forms, emails, or phone calls

Payment Information

Payments may be processed securely through third-party payment providers. We do not store full credit or debit card details on our systems.

Website Usage Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time and date of visits
• Referral source

This information helps us improve website performance and user experience.

3. How We Use Your Information

We use your personal data for legitimate business purposes, including:

• Providing cleaning services you request
• Managing bookings and appointments
• Responding to enquiries and customer support requests
• Sending service updates or confirmations
• Processing invoices and payments
• Improving our website, services, and customer experience
• Preventing fraud or misuse of our services
• Complying with legal and regulatory obligations

Where you have given consent, we may also send occasional marketing communications. You can opt out at any time.

4. Legal Basis for Processing

Under UK GDPR and applicable data protection laws, we process personal data based on:

• Contractual necessity – to provide requested services
• Legitimate interests – to operate and improve our business
• Consent – for marketing communications where required
• Legal obligations – where processing is required by law

5. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties where necessary, including:

• Payment processing providers
• IT and website support providers
• Professional advisers
• Cleaning staff or subcontractors assigned to your service
• Government or regulatory authorities where legally required

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

6. Data Retention

We retain personal information only for as long as necessary to:

• Deliver our services
• Meet legal, accounting, or regulatory requirements
• Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymised.

7. Your Rights

Under data protection legislation, you have the right to:

• Request access to your personal information
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Restrict or object to processing
• Request transfer of your data to another provider
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

8. Data Security

We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, or disclosure.

These measures may include:

• Secure servers
• Encrypted communications
• Password-protected systems
• Restricted access to personal data

While we work hard to protect your information, we would like to mention that no method of internet transmission is completely secure.

9. Cookies

Our website may use cookies and similar technologies to improve functionality and analyse website traffic.

Cookies help us:

• Understand how visitors use our website
• Improve website performance
• Remember user preferences

You can control or disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

11. International Data Transfers

We generally store and process personal data within the United Kingdom and European Economic Area (EEA).

If personal data is transferred outside these regions, we will ensure appropriate safeguards are in place in accordance with data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.

Any updates will be published on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Limescale Ltd
 64 Southwark Bridge Road
 London, SE1 0AS

Email: [email protected]
 Phone: 020 8316 6411