These Terms and Conditions apply to all cleaning services provided by Limescale Ltd., trading as Limescale Cleaning. By scheduling a booking with us, you confirm that you have read, understood, and agreed to the terms outlined below.
Throughout these Terms and Conditions:
By scheduling a Visit, the Customer agrees to these Terms and Conditions.
Payment for all services must be made in advance unless otherwise agreed by the Service Provider.
We currently accept payment via:
Where payment is made in cash, the full amount must be paid to the Cleaner immediately upon arrival before any cleaning work begins.
If a Direct Debit payment fails or remains unpaid more than 3 working days after the Visit date:
The Cleaner is responsible only for carrying out agreed cleaning duties during the Visit.
The Cleaner is not responsible for:
The Cleaner reserves the right to refuse tasks considered unsafe, unreasonable, or outside the agreed scope of work.
If the required fee has been paid, the Service Provider will supply cleaning materials (equipment not included).
Unless otherwise agreed, Customers are required to provide:
The Service Provider is not liable for:
Where accidental property damage is directly caused by the Cleaner during a Visit, the matter may be covered under the Service Provider’s insurance policy, subject to insurer approval and any applicable excess fee.
The Customer agrees to provide suitable conditions for the Cleaner to complete the Visit safely and efficiently.
This includes:
Failure to provide suitable conditions may affect cleaning quality, and neither the Cleaner nor the Service Provider will be held responsible for reduced results.
The Customer must not:
If access to the property is not provided at the agreed time, the Visit may still be charged in full.
If the Cleaner is delayed from leaving the property by more than 15 minutes due to Customer-related reasons, an additional charge of £30 including VAT may apply for every started hour.
Cleaning services may involve noise. Customers should notify the Cleaner in advance about important calls or meetings taking place during the Visit. Cleaning time will not be extended to compensate for interruptions caused by undisclosed scheduling conflicts.
Customers must notify the Service Provider before the Visit if pets or animals are present at the property.
Failure to disclose pets or animals may result in cancellation of the Visit without refund.
The Customer is responsible for ensuring that:
The Customer accepts responsibility for:
The Cleaner is not required to clean pet litter, animal waste, or hazardous pet-related mess unless agreed in advance.
Neither the Cleaner nor the Service Provider is responsible for accidental injuries to pets arising during normal cleaning activity.
Customer information is collected and processed solely for the purpose of providing cleaning services and managing bookings.
We do not sell or share Customer data with unrelated third parties.
Customer information may be deleted upon request or once it is no longer required for operational purposes.
If deletion of essential booking information is requested before a scheduled Visit takes place, the booking may be cancelled without refund.
Further information regarding data handling can be found within our Privacy Policy.
The Customer agrees that the Service Provider may keep internal notes relating to:
These notes are used solely to maintain service consistency and support communication between Cleaners.
The Cleaner may contact the Service Provider during the Visit if assistance, clarification, or reporting is required.
The Service Provider is not liable for delays caused by circumstances outside reasonable control, including:
Bookings cancelled at least 48 hours before the scheduled Visit are eligible for a full refund.
Bookings cancelled less than 48 hours before the Visit are non-refundable.
Customers may request amendments to their Visit, including:
All amendment requests must be made at least 48 hours before the Visit and remain subject to availability.
The Service Provider reserves the right to cancel, postpone, or rearrange Visits at any time where necessary. Where possible, Customers will be notified promptly and alternative arrangements will be offered.
The Service Provider is not responsible for keys lost or delayed through postal services.
Any costs associated with posting keys will be charged to the Customer.
Where keys are handled directly by the Cleaner or delivered using an approved courier, reasonable care will be taken during handling and storage.
If a courier collection or delivery fails due to Customer error, all related costs will be charged to the Customer.
The Service Provider reserves the right to amend, modify, or update these Terms and Conditions at any time without prior notice.
Any updated version becomes effective immediately upon publication on our website or communication to Customers.
Customers are responsible for reviewing the latest version of these Terms and Conditions before booking services.
Continued use of our services constitutes acceptance of any revised terms.
Limescale Ltd
64 Southwark Bridge Rd
London, SE1 0AS
Company Number: 12073438
Website: https://limescalecleaning.co.uk/